Privacy Policy

Effective Date: 1st June 2025

REAL Paranormal ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, attend our events, or interact with us online or in person.

1. What Information We Collect

We may collect the following personal information when you interact with our services:

Identity Information: Name, email address, phone number, and postal address.
Booking Information: Event tickets purchased, payment status, and attendance history.
Payment Information: We do not store full card details; all transactions are securely processed via third-party providers (e.g., Stripe, PayPal).
Technical Information: IP address, browser type, device type, operating system, and browsing behaviour through cookies.
Marketing Preferences: Opt-in status for emails, newsletters, or other promotional communications.

2. How We Use Your Information

We use your personal information to:

Process event bookings and payments.
Send booking confirmations and event details.
Respond to enquiries or customer service requests.
Improve our website and services.
Send marketing emails (if you have opted in).
Meet our legal and regulatory obligations.

3. Marketing Communications

You will only receive marketing emails from us if:

You have provided explicit consent, or
You have booked an event with us and we are contacting you about similar services.

You can opt out at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

4. Sharing Your Information

We do not sell or rent your personal data. We may share your data with:

Trusted service providers (e.g., payment processors, booking systems) to complete your transactions.
Legal authorities, if required to comply with legal obligations or to protect our rights or safety.

All third-party partners are required to handle your data securely and in compliance with data protection laws.

5. Data Storage and Security

Your data is stored securely on encrypted systems. We take reasonable steps to:

Protect your information from loss, misuse, or unauthorised access.
Restrict access to personal data to staff and trusted contractors who need it.

6. Cookies

Our website uses cookies to:

Understand website usage.
Improve user experience.
Enable basic website functions (e.g. login, bookings).

You can disable cookies via your browser settings, although this may affect the functionality of the site.

7. Your Rights (UK GDPR)

You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data ("right to be forgotten").
Object to processing for direct marketing purposes.
Request data portability.

To exercise any of these rights, email us at: hello@realparanormal.co.uk

8. Data Retention

We retain your data only for as long as necessary for the purposes listed above, or to comply with legal, tax, or regulatory requirements.

9. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect data from children without explicit parental or guardian consent.

10. Contact Us

If you have any questions or concerns about this policy or how we handle your data, please contact:

REAL Paranormal
Email: hello@realparanormal.co.uk

We may update this policy occasionally. Please check this page regularly to ensure you are aware of any changes.