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Terms & Conditions

REAL Paranormal – Terms and Conditions for Event Bookings

By booking a paranormal investigation or event through REAL Paranormal, you agree to the following terms and conditions:

 

1. Booking and Payment

  • All events must be paid for in full at the time of booking. No places can be reserved without full payment.

  • Bookings are accepted on a first-come, first-served basis, and all bookings are subject to availability.

  • Your place is only secured once you have received a confirmation email. Please keep this for your records.

 

2. Refunds and Cancellations

  • All payments are non-refundable and non-transferable, under any circumstances, including illness, personal emergencies, or travel disruptions.

  • If we are forced to cancel or reschedule an event (e.g. due to severe weather, venue issues, or unforeseen circumstances), we will offer you:

    • A full refund or

    • The option to transfer your booking to a future date.

  • We are not responsible for any travel or accommodation costs incurred due to a cancelled or rescheduled event.

 

3. Event Attendance Requirements

  • Strictly no alcohol or drugs are to be consumed before or during any of our events. Anyone suspected of being under the influence will be refused entry or asked to leave, with no refund given.

  • We reserve the right to refuse admission or remove any guest who behaves in a way that is disruptive, disrespectful, aggressive, or unsafe.

  • You must be 18 years or older to attend any of our events.

 

4. Event Information

  • Event times, locations, and details vary, depending on the venue and type of investigation. It is your responsibility to check the information on your ticket carefully.

  • Events typically involve walking, stairs, and prolonged periods of standing. Guests must ensure they are physically fit and wear appropriate clothing and footwear.

  • All guests are responsible for bringing their own torches or equipment if required (unless stated otherwise in the event description). The REAL Team may have equipment you are able to use during the event.

 

5. Health and Safety

  • Attending our events is at your own risk. REAL Paranormal accepts no liability for any injury, loss, or damage to persons or property, howsoever caused.

  • Please follow all instructions given by our team on the night. Failure to do so may result in removal from the event.

  • Some venues are historical buildings and may have uneven floors, low ceilings, or other hazards. Please take care.

 

6. Respect for the Locations

  • Guests must show respect for the venue, its history.

  • No deliberate or disrespectful behaviour will be tolerated.

  • You are not permitted to remove or damage any item, or enter areas marked as off-limits.

 

7. Filming, Photography, and Media

  • Some events may be filmed or photographed for promotional or documentation purposes. By attending, you consent to your image being used by REAL Paranormal unless you opt out in writing beforehand.

  • You may take your own photos and videos unless stated otherwise, but these must not interfere with the event or other guests’ experience.

  • Any personal footage shared online must clearly credit REAL Paranormal and respect the privacy of other guests.

 

8. Paranormal Disclaimer

  • Paranormal activity can never be guaranteed. While we investigate locations with reported activity, each experience is personal and unpredictable.

  • REAL Paranormal does not fabricate or stage paranormal phenomena under any circumstances.

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